Remote Notary Connect ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our remote online notary services, website, or contact us.

1. Information We Collect

We may collect the following types of information:

• Personal identification information: name, date of birth, and government-issued ID details
• Contact information: email address, phone number, and mailing address
• Document information: content of documents submitted for notarization
• Session data: video recordings of notarization sessions as required by law
• Payment information: billing details processed through secure third-party payment processors
• Technical data: IP address, browser type, and device information when you visit our website

2. How We Use Your Information

• Verify your identity as required for remote online notarization
• Perform and complete notarial acts
• Communicate with you regarding your appointment or services
• Process payments and maintain billing records
• Comply with state and federal legal requirements for notary recordkeeping
• Improve our services and respond to customer inquiries

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in limited circumstances:

• With identity verification service providers necessary to complete the notarization
• With payment processors to handle transactions securely
• As required by law, court order, or government regulation
• To protect the rights, property, or safety of Remote Notary Connect or others

4. Data Retention

Session recordings and notarization records are retained for the period required by applicable state law. Other personal data is retained only as long as necessary to fulfill the purposes outlined in this policy.

5. Data Security

We implement industry-standard security measures to protect your information, including secure online platforms, encrypted communications, and access controls. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You may have rights regarding your personal data, including the right to access, correct, or request deletion of your information, subject to our legal obligations. To exercise these rights, contact us at scheduling@remotenotaryconnect.com.

7. Contact Us

Please read these Terms of Service carefully before using the services offered by Remote Notary Connect. By scheduling an appointment or using our services, you agree to be bound by these terms.

1. Services Provided

Remote Notary Connect provides remote online notary (RON) services performed by a commissioned Notary Public and Certified Remote Online Notary. Our services are limited to verifying identities and witnessing signatures. We do not provide legal advice, legal representation, or interpretation of document contents.

2. Eligibility

• Be at least 18 years of age
• Have a valid, government-issued photo ID
• Have access to a device with a browser, camera, and audio/video capability
• Be located in a jurisdiction that accepts remote online notarizations

3. Appointment Scheduling & Deposit

A deposit of $25.00 is required at the time of booking to secure your appointment. This deposit will be applied toward the total cost of the service upon completion. Your appointment is not confirmed until the deposit is received. Please review our Cancellation & Refund Policy for details.

4. Identity Verification

You are required to present a valid, government-issued photo ID during your session. Remote Notary Connect reserves the right to refuse service if identity cannot be adequately verified or if there is any suspicion of fraud or misrepresentation.

5. Signer Responsibilities

• You are signing the document willingly and without duress
• The information you provide is true and accurate
• You understand the general nature of the document being notarized
• You are legally competent to sign the document

6. Disclaimer of Legal Advice

Remote Notary Connect is not a law firm and does not provide legal advice. Nothing in our communications or services constitutes legal counsel. You are encouraged to consult a licensed attorney for questions about the legal effect of any document.

7. Limitation of Liability

Remote Notary Connect's liability is limited to the fees paid for the specific notarial act in question. We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services.

8. Governing Law

These Terms of Service are governed by the laws of the State of Illinois. Any disputes shall be resolved in the appropriate courts of Illinois.

9. Changes to Terms

We reserve the right to update these Terms of Service at any time. Continued use of our services following any changes constitutes acceptance of the updated terms.

10. Contact Us

At Remote Notary Connect, we understand that plans can change. This policy outlines the guidelines for appointment deposits, cancellations, no-shows, and refunds.

1. Appointment Deposit

When scheduling your notary appointment, a deposit of $25.00 is required to secure your desired time slot. The deposit will be deducted from the total cost of your notary service upon completion. The appointment will be confirmed once the deposit is received.

2. Cancellation Policy

If you are unable to attend your scheduled appointment, we kindly ask that you notify Remote Notary Connect at least 24 hours in advance. You may contact us by:

3. No-Shows & Late Cancellations

A "no-show" occurs when the signer fails to appear without prior notice, or cancels with less than 24 hours' notice. In these cases:

• The appointment deposit will be forfeited for the first occurrence of a no-show or late cancellation.
• A reminder will be sent along with an opportunity to reschedule.

We understand that unforeseen circumstances can happen and aim to handle each situation with care.

4. Refund Eligibility

All services rendered by Remote Notary Connect are non-refundable once completed. This includes notarizations or notarial acts that have been executed and finalized. Refunds will only be considered for payments made in advance for services not yet provided.

5. Refundable Circumstances

1. Appointment Cancellation: If at least 24 hours' notice is given, any advance payment — excluding the non-refundable deposit — will be eligible for a refund.
2. Service Unavailability: If Remote Notary Connect is unable to complete the service due to an issue on our end, a full refund will be issued including the deposit.

6. Refund Requests

Refund requests must be submitted via email to scheduling@remotenotaryconnect.com within three (3) days of the original payment date. Please include your name, appointment date, and reason for the request. Refunds will be issued using the original payment method.

7. Contact Us